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Talk to the Plandeck team

Evaluating Plandeck, hitting a bug, or reporting a security issue: an engineer who built the product reads it and replies — usually within hours.

< 24hfirst response
EU-hostedGDPR-compliant
12 languagesglobal support
3 direct inboxessecurity, privacy, legal

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Direct channels

Security disclosure

Coordinated disclosure within 24 hours. Public credit if you want it.

security@plandeck.app

Privacy & GDPR

EU-based DPO. Data exports and deletion within 30 days, sub-processor list on request.

privacy@plandeck.app

Legal & DPA

Standard DPA ready to sign. Vendor forms, redlines, NDAs — turnaround in days, not weeks.

legal@plandeck.app

Enterprise

SSO, SCIM, audit logs — for teams that need them.

Enterprise security and compliance your IT team will recognize on the first call. SAML setup in a session, DPA signed in days, dedicated Slack/email channel for your team.

Auth
SAML SSOSCIM
Compliance
Audit logsDPAIP allowlisting
Service
Priority supportUptime SLA
Email us about EnterpriseView enterprise plans

FAQ

Quick answers

Most questions land in one of these. If yours doesn't, the form above routes you by topic.

Is it really free?
Yes — core scrum poker stays free forever, no credit card. Up to 8 participants per room. Pro and Team add AI estimates, integrations (Jira, Linear, GitHub), session history, and async voting.
Do my team members need accounts?
No. Send a room link — they join by typing a name. Only the room creator and people on paid plans need an account.
Can my distributed team vote across timezones?
Yes. Async voting lets you set a deadline and collect votes whenever your team is online — results consolidate when everyone's in. Live rooms work in real time when your team is together.
Do you offer self-hosted or on-premise?
Not as a standard option — Plandeck runs on a hardened EU-hosted stack we manage end to end, same SLA for every customer. Enterprise customers with strict requirements can talk to us about dedicated deployments.
How do I set up SSO / SAML for my team?
SAML SSO and SCIM provisioning are part of the Enterprise plan. Once you upgrade we'll send a setup guide for your IdP (Okta, Azure AD, Google Workspace) and stay on the call until it works.
Where is my data stored?
All customer data lives in the European Union. We use Neon (Postgres) for the primary database, Cloudflare for real-time rooms, and Resend for transactional email — full sub-processor list available on request.
Can I sign a Data Processing Agreement (DPA)?
Yes — email legal@plandeck.app for our standard DPA. We turn around custom redlines for Enterprise customers in days, not weeks.
How do I cancel or downgrade my subscription?
From Settings → Billing you can downgrade or cancel any time, with no contact-us hoops. Your data stays accessible until the end of the paid period.
I think I found a security issue — what now?
Email security@plandeck.app with details — please don't open a public issue. We acknowledge within 24 hours and credit responsible disclosures.

Built by BEASTINCT

Support is the team that ships.

Plandeck is built by BEASTINCT, a small distributed software studio. The person who answers your email wrote the code it's about.

Visit beastinct.com

Service operator

BEASTINCT s.r.o.

ID (IČO): 21351651

Varšavská 715/36, Vinohrady, 120 00 Praha 2, Czech Republic

Zapsaná v obchodním rejstříku vedeném Městským soudem v Praze, oddíl C, vložka 400459

Set up a room. Send one link.

Forever free: 1 room, up to 8 participants. Your team joins from the link, no accounts needed.

Sign up free — host your first room

Just want to join a room? Tap your invite link — no signup needed.